Storage Services & Moving Bin Rental Services
Last Updated: July 14, 2025
At Valet Closet, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our storage services and moving bin rental services.
1. OVERVIEW AND SERVICES COVERED
This Privacy Policy applies to all Valet Closet services:
Storage Services: Secure storage, pick-up, and delivery services for personal and business belongings
Moving Bin Rental Services: Eco-friendly plastic moving bin rentals with door-to-door delivery and pickup
2. INFORMATION WE COLLECT
2.1 Personal Information
When you use any of our services, we may collect:
Contact Information: Name, email address, phone number
Billing Information: Credit card details, billing address, payment history
Service Addresses: Delivery, pick-up, and storage facility addresses
Account Information: Login credentials, account preferences, service history
Communication Records: Customer service interactions, feedback, support tickets
2.2 Service-Specific Information
For Storage Services:
Inventory details and item descriptions
Storage duration and access requests
Item condition reports and photos
Insurance selections and claims
Retrieval and delivery preferences
For Moving Bin Rental Services:
Rental package selected and duration
Equipment delivery and pickup dates/times
Special delivery instructions or access codes
Equipment condition reports
Extension requests and late return notifications
2.3 Technical Information
We automatically collect:
Device Information: IP address, browser type and version, operating system
Usage Data: Pages visited, time spent on site, click patterns, feature usage
Location Data: General geographic location (for service area verification)
Cookies and Tracking: Website interaction data and preferences (see Section 7)
2.4 Information from Third Parties
We may receive information from:
Payment Processors: Transaction verification and fraud prevention data
Marketing Partners: Lead generation and advertising effectiveness metrics
Delivery Partners: Logistics coordination and service delivery confirmations
Background Check Services: For employee screening and security
Insurance Providers: For claims processing and coverage verification
3. HOW WE USE YOUR INFORMATION
3.1 Service Delivery
Process and fulfill service orders (storage and rental)
Schedule pick-ups, deliveries, and appointments
Communicate service updates, confirmations, and reminders
Provide customer support and resolve service issues
Track equipment and manage inventory
Maintain storage facility security and access
3.2 Business Operations
Process payments and manage billing for all services
Prevent fraud and enhance security across platforms
Maintain accurate customer records and service history
Analyze service performance and usage patterns
Comply with legal and regulatory requirements
Conduct quality assurance and service improvements
3.3 Marketing and Communication
Send service-related notifications and updates
Provide promotional offers and service updates (with consent)
Conduct customer satisfaction surveys and feedback collection
Personalize website experience and service recommendations
Analyze marketing campaign effectiveness
Cross-promote relevant services (storage to rental customers and vice versa)
3.4 Legal and Safety
Comply with legal obligations and court orders
Protect our rights, property, and safety
Protect customers and employees from harm
Investigate and prevent fraudulent activities
Enforce our Terms and Conditions
Maintain insurance and liability protections
4. HOW WE SHARE YOUR INFORMATION
4.1 We DO NOT Sell Personal Information
Valet Closet does not sell, rent, or trade your personal information to third parties for marketing purposes.
4.2 Service Providers
We share information with trusted third parties who assist our operations:
Payment and Financial Services:
Payment Processors: Stripe, PayPal (for secure payment processing)
Financial Institutions: Banks and credit card companies (for payment verification)
Accounting Services: For bookkeeping and tax compliance
Logistics and Delivery:
Delivery Partners: Local logistics companies (for equipment and item delivery)
Storage Facilities: Secure storage locations and facility management
Transportation Services: Moving and delivery coordination
Technology and Support:
Technology Providers: Website hosting, analytics, customer support tools
Professional Services: Legal, accounting, and consulting firms
Marketing Services: Email platforms, advertising networks (with your consent)
Insurance Providers: For coverage and claims processing
4.3 Legal Requirements
We may disclose information when required by:
Legal process (subpoenas, court orders, warrants)
Government investigations or regulatory requests
Protection of our legal rights or property
Prevention of fraud or illegal activities
Public safety or emergency situations
Insurance claims and liability investigations
4.4 Business Transfers
In the event of:
Company sale, merger, or acquisition
Asset transfer or business restructuring
Bankruptcy or insolvency proceedings
Your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. DATA SECURITY AND PROTECTION
5.1 Security Measures
We implement industry-standard security practices:
Encryption: Data encrypted in transit and at rest
Access Controls: Limited employee access on need-to-know basis
Secure Servers: Regular security updates and monitoring
Payment Security: PCI DSS compliant payment processing
Employee Training: Regular privacy and security education
Physical Security: Secure storage facilities with access controls
Equipment Tracking: GPS and inventory management systems
5.2 Data Retention
General Data Retention:
Active Accounts: Information retained while account is active and services are used
Inactive Accounts: Data deleted after 3 years of inactivity
Transaction Records: Maintained for 7 years for tax and legal purposes
Marketing Data: Removed immediately upon opt-out request
Service-Specific Retention:
Storage Services: Item records maintained during storage period plus 2 years
Bin Rental Services: Equipment records maintained for 1 year after rental completion
Legal Requirements: Some data retained longer if required by law
5.3 Security Limitations
While we strive to protect your information:
No internet transmission is 100% secure
You are responsible for safeguarding your account credentials
Report suspected security breaches immediately to security@valetcloset.com
We cannot guarantee absolute security
6. YOUR RIGHTS AND CHOICES
6.1 Access and Control
You have the right to:
Access: Request copies of personal data we hold about you
Correction: Update or correct inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal and operational requirements)
Portability: Receive your data in a structured, commonly used format
Restriction: Limit how we process your information
6.2 Communication Preferences
Opt-Out: Unsubscribe from marketing emails via unsubscribe link in communications
SMS Preferences: Reply STOP to text messages to opt out of SMS communications
Account Settings: Manage communication preferences in your online account
Customer Service: Contact us at support@valetcloset.com to update preferences
Service Communications: Note that transactional communications (confirmations, delivery notices) cannot be opted out of
6.3 Exercising Your Rights
To exercise privacy rights:
Email: privacy@valet-closet.com
Include: Full name, email address, account information, and specific request
Verification: We may verify your identity before processing requests
Response Time: We respond within 30 days of verified requests
No Discrimination: We will not discriminate against you for exercising your privacy rights
7. COOKIES AND TRACKING TECHNOLOGIES
7.1 Types of Cookies
We use several types of cookies:
Essential: Required for website functionality and service delivery
Analytics: Help us understand website usage and service performance
Marketing: Enable personalized advertising and content recommendations
Preferences: Remember your settings and service preferences
Security: Protect against fraud and maintain account security
7.2 Cookie Management
You can control cookies through:
Browser Settings: Accept, reject, or delete cookies
Cookie Preferences: Use our cookie consent tool on the website
Opt-Out Tools: Industry opt-out mechanisms for advertising cookies
Account Settings: Manage tracking preferences in your account
7.3 Third-Party Tracking
Our website may include:
Google Analytics: Website usage analysis and performance tracking
Facebook Pixel: Advertising effectiveness and retargeting
Customer Service Tools: Live chat and support widgets
Payment Processor Widgets: Secure payment processing interfaces
Delivery Tracking: Real-time delivery and pickup notifications
8. THIRD-PARTY LINKS AND SERVICES
8.1 External Links
Our website may contain links to third-party sites. We are not responsible for:
Privacy practices of external websites
Content or security of linked sites
Data collection by third parties
Third-party terms of service
8.2 Integrated Services
When you use integrated third-party services (payment processors, social media, mapping services), their privacy policies apply to those interactions. We encourage you to review their privacy practices.
9. CHILDREN'S PRIVACY
9.1 Age Restrictions
Our services are intended for users 18 years and older
We do not knowingly collect information from children under 13
Parents should supervise children's internet usage
Account creation requires verification of age
9.2 Parental Notice
If we discover we have collected information from a child under 13:
We will delete the information promptly
Parents may contact us at privacy@valetcloset.com to review or delete their child's information
We will not use the information for any purpose
10. INTERNATIONAL DATA TRANSFERS
10.1 Data Processing
Your information may be processed in:
United States: Where our primary servers and operations are located
Service Provider Countries: Where our trusted partners operate
Jurisdictions with Different Laws: That may have different privacy protections
10.2 Transfer Protections
We ensure adequate protection through:
Standard Contractual Clauses: Legally binding data protection requirements
Privacy Shield Frameworks: Where applicable and available
Adequacy Decisions: Recognition of equivalent privacy protections
Other Legal Mechanisms: As recognized by applicable privacy laws
11. STATE-SPECIFIC PRIVACY RIGHTS
11.1 California Residents (CCPA/CPRA)
California residents have additional rights:
Right to Know: What personal information is collected, used, shared, and sold
Right to Delete: Request deletion of personal information
Right to Opt-Out: We don't sell information, but you can opt-out of sharing for targeted advertising
Right to Non-Discrimination: No penalty for exercising privacy rights
Right to Correct: Request correction of inaccurate personal information
11.2 European Residents (GDPR)
If you're in the EU/EEA, you have rights under GDPR:
Lawful Basis: We process data based on legitimate interests, contract performance, or consent
Data Portability: Receive your data in a machine-readable format
Right to Object: Object to processing for direct marketing or legitimate interests
Supervisory Authority: Lodge complaints with your local data protection authority
Consent Withdrawal: Withdraw consent where processing is based on consent
11.3 Other State Laws
We comply with applicable state privacy laws and will update this policy as new regulations take effect.
12. CHANGES TO THIS PRIVACY POLICY
12.1 Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements
Changes posted on our website with updated "Last Updated" date
Material changes communicated via email or prominent website notice
Continued use of services constitutes acceptance of updated policy
12.2 Notification Methods
We will notify you of significant changes through:
Email: To your registered email address
Website Notice: Prominent banner or pop-up notification
Account Dashboard: In-app or online account notifications
Direct Mail: For significant policy changes (if required by law)
13. DATA BREACH NOTIFICATION
In the event of a data security incident:
We will investigate promptly and thoroughly
Affected customers notified without unreasonable delay (within 72 hours when possible)
Appropriate authorities notified as required by applicable laws
Clear information provided about what happened and steps being taken
Measures implemented to prevent future incidents
14. CONTACT INFORMATION
14.1 Privacy Questions
For privacy-related inquiries:
Email: privacy@valetcloset.com
Phone: 877-326-3838
Mail: 701 Brazos St. Austin, TX 78737
Response Time: Within 5 business days for privacy inquiries
14.2 Data Protection Officer
For EU residents or complex privacy matters:
Email: dpo@valetcloset.com
Specialized Support: GDPR compliance and European privacy law questions
14.3 Customer Service
For general service questions:
Email: support@valetcloset.com
Phone: 877-326-3838
Hours: Mon–Fri, 9 AM – 6 PM CST
Website: www.valet-closet.com/contact
14.4 Security Issues
For security concerns or suspected data breaches:
Email: security@valetcloset.com
Emergency Line: Available 24/7 for critical security issues
15. EFFECTIVE DATE
This Privacy Policy is effective as of the "Last Updated" date shown above. Your use of our services after any changes constitutes acceptance of the updated policy. Questions about this Privacy Policy? Contact us at privacy@valetcloset.com
For immediate assistance with privacy concerns, call 877-326-3838 during business hours.
