Overview
1. Service Overview - Valet Closet provides secure storage, pick-up, and delivery services for personal and business belongings. Customers schedule a pick-up, and items are stored securely until requested for delivery.
2. User Accounts - To access our services, you must create an account on our Site.You agree to provide accurate, complete, and updated information. You are responsible for maintaining the security of your account.
3. Pick-up and Delivery - Pick-ups and deliveries must be scheduled through our platform.Customers must be present at the scheduled time or designate an authorized individual.If you miss a scheduled pick-up or delivery, additional fees may apply. Delivery times are subject to availability and unforeseen circumstances.
4. Storage Terms - Stored items must comply with our prohibited items policy (see Section 5). Items must be properly packed to prevent damage. Valet Closet is not responsible for damages due to improper packing by the customer. Maximum storage duration is subject to our storage plan agreement.
5. Prohibited Items - You may not store: Perishable goods, food, or live animals.Flammable, hazardous, or illegal materials.Firearms, explosives, or weapons.Items exceeding weight or size restrictions outlined on our Site.
6. Fees and Payments - Storage and delivery fees are detailed on our Site.Payments are processed via our secure payment system.Late payments may result in additional charges and suspension of services. All fees are non-refundable unless otherwise stated.
7. Liability and Insurance - Valet Closet takes reasonable care to store your items securely.We are not liable for damage or loss due to natural disasters, theft, or events beyond our control. Optional insurance plans are available for added protection. Our maximum liability for loss or damage is limited to the terms in our insurance policy.
8. Termination and Account Suspension - We reserve the right to suspend or terminate accounts for violations of these Terms. You may cancel your account at any time, subject to outstanding fees.
9. Privacy Policy - Your use of our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your information.
10. Changes to These Terms - We may update these Terms from time to time. Changes will be posted on our Site, and continued use of our services constitutes acceptance of the updated Terms.